SmallBizGenius Analysis
Ereleases garners positive feedback for its user-friendly platform and effective press release distribution, helping small businesses gain exposure without the cost of a large PR firm. While some users find the pricing high, the responsive customer service and ease of use are frequently praised.
Category Breakdown
Scores based on analysis of 91 recent reviews
Ease of Use
9.0/10Reviewers consistently praise the platform's user-friendly interface and straightforward submission process. Many users, including first-timers, find the website easy to navigate and understand, making press release distribution simple and efficient. For example, many reviewers mention the website being 'easy to use' and the 'submission process was straightforward'.
30 reviews mention thisCustomer Service
8.5/10Many reviewers highlight the responsive and helpful customer service team at eReleases. Customers appreciate the quick and knowledgeable support they receive, with staff often going the extra mile to provide guidance and assistance. Reviewers frequently mention the staff being 'very helpful' and 'professional'.
25 reviews mention thisResults and Exposure
8.0/10A significant number of reviewers report achieving tangible results from using eReleases, such as media inquiries, increased brand visibility, and even direct sales. Customers appreciate the broad coverage and the ability to reach relevant outlets and influencers. For instance, many reviewers state that eReleases 'always gets results' and provides 'great exposure'.
20 reviews mention thisValue for Money
7.0/10While some reviewers find the pricing to be high, many others consider eReleases a cost-effective alternative to expensive PR firms. Customers appreciate the value they receive for the price, citing the broad reach and effective distribution as key benefits. Some reviewers describe the service as the 'best value in the market' while others mention the 'price high'.
15 reviews mention thisReliability and Efficiency
8.0/10Several reviewers emphasize the reliability and efficiency of eReleases, noting that the service consistently delivers as promised. Customers appreciate the on-time delivery and the seamless process of press release distribution. Reviewers use terms like 'reliable', 'efficient', and 'always on time' to describe their experience.
10 reviews mention thisPros & Cons
What Customers Love
"EReleases website is easy to use, explains everything you need to know in detail."
"Great company with excellent service! They've got very smart support staff who can quickly answer my questions! I've been using them for years!"
"Amazing service that always gets results! I love the reporting and follow up personally if anything gets missed. They reach out when journalists are trying to track me down."
"Small business that relies upon spreading the word on our non-profit work. We're saving thousands doing our own press without an expensive PR firm."
"EReleases is efficient with great customer service!"
Common Complaints
"price high, no other complain"
"After trying it out I got an email with the pickups and lots of the syndication you are promised in the package does not get included in the service."
"The issue is that all links are non-follow, and more than that they are redirected from PRNewswire.This means this service is for brand recognition only."
"Everything was great until I sent the 2nd release then their newswire objected to the press release."
"For my company it was a complete waste unfortunately."
Common Questions About Ereleases
Answers derived from customer review patterns
Is Ereleases legit and trustworthy?
Yes, based on the reviews, Ereleases appears to be a legitimate and trustworthy press release distribution service. Reviewers frequently praise the platform's ease of use, responsive customer service, and the tangible results they achieve. Many customers have used Ereleases for years and consistently report positive experiences, making it a reliable option for businesses seeking to amplify their message.
Based on 45 reviewsDoes Ereleases have good customer service?
Yes, Ereleases is consistently praised for its excellent customer service. Reviewers highlight the responsiveness, helpfulness, and knowledge of the customer service team. Many customers appreciate the personalized attention they receive and the willingness of the staff to go the extra mile to provide guidance and assistance, making it a standout feature of the service.
Based on 25 reviewsIs Ereleases worth it for small businesses?
For many small businesses, Ereleases appears to be a worthwhile investment. Reviewers often cite the cost-effectiveness of the service compared to hiring a traditional PR firm. The platform's ease of use and broad reach make it accessible and valuable for small businesses looking to gain media exposure and increase brand visibility without breaking the bank. While some users find the pricing high, the overall sentiment suggests that the benefits outweigh the costs for many small businesses.
Based on 30 reviewsHow easy is Ereleases to use?
Ereleases is widely regarded as a user-friendly platform, even for first-time press release submitters. Reviewers consistently praise the website's intuitive interface and straightforward submission process. The platform provides clear instructions and helpful guidance, making it easy for businesses to create and distribute their press releases quickly and efficiently. This ease of use is a significant advantage for small businesses that may not have dedicated PR staff.
Based on 30 reviewsWhat kind of results can I expect from Ereleases?
While results can vary, many reviewers report achieving tangible outcomes from using Ereleases. These include increased media inquiries, improved brand visibility, and even direct sales. The platform's broad reach and effective distribution help businesses connect with relevant outlets and influencers, increasing the likelihood of their press releases being noticed. However, it's important to note that no press release distribution service can guarantee specific results.
Based on 20 reviews